1. Information We Collect

We collect information necessary to provide our AI voice receptionist services:

Business information (name, address, phone, email, services offered)
Call recordings and transcripts from AI-handled calls
Lead contact information (name, phone, email) captured during calls
Appointment and scheduling data
SMS message content
Website analytics (via Plausible — no cookies, GDPR-compliant)

2. How We Use Your Data

Provide and improve our AI voice receptionist services
Schedule appointments and manage leads on your behalf
Send transactional SMS and email communications
Generate analytics and reports for your dashboard
Comply with legal obligations (TCPA, CAN-SPAM)

3. Data Storage & Security

Your data is stored on Supabase (SOC 2 Type II certified) with row-level security ensuring clients can only access their own data. All data is encrypted in transit (TLS) and at rest. We use Stripe for payment processing — we never store credit card numbers.

4. Data Sharing

We do not sell your data. We share data only with service providers necessary to deliver our services:

Retell AI — voice agent processing
Twilio — SMS and phone services
Cal.com — appointment scheduling
Stripe — payment processing
Resend — transactional email

5. TCPA Compliance

We comply with the Telephone Consumer Protection Act. SMS communications honor opt-out requests immediately (reply STOP). We do not send messages during quiet hours (9 PM – 8 AM local time). Consumers can opt out at any time.

6. Your Rights

You may request access to, correction of, or deletion of your data at any time by contacting us. Upon service cancellation, your data is retained for 90 days then permanently deleted.

7. Contact

For privacy inquiries, contact us at hello@flowchainlabs.com.

Privacy Policy