What happens on a 2 AM water loss call?

It answers in your name and takes the loss details you ask for: cause, rooms, standing water, carrier if they know it. It tells the homeowner a crew is on the way. Your on-call tech gets a text and a call.

Can it handle insurance questions?

It collects the carrier, claim status, and adjuster contact, and books the inspection. It does not give coverage advice or quote a job. Anything that needs your estimator gets scheduled with your estimator.

Does it work with our job software?

Booked jobs and captured leads write into Housecall Pro, Jobber, and ServiceTitan today. If you run DASH, Encircle, or a Xactimate workflow, we walk the handoff with you before anything goes live.

Do we keep our phone number?

Yes. It runs on the line you have. You hear it handle your calls before it goes live.

AI Front Desk for Restoration

Every restoration call answered. Even the 2 AM water loss.

There is water in a finished basement at 2 AM and the homeowner is calling down the list. The front desk answers in your name, takes the loss details, reaches your on-call crew, and follows every open job until it is scheduled.

Schedule a strategy call Compare it to an answering service

AI Front Desk · Restoration

Live

Answered in your name. Booked on your calendar. Texted back if missed.

Call in

Call ringsEmergency, booking, estimate

Aria handles it

AnswersFirst ring

AsksWhat, where, how urgent

Resolve

BooksYour calendar

Hands offTo your team

After

Texts backMissed calls, web leads

Guardrail/Urgent or unusual calls go to your team with the caller's details attached.

What it does on every call

Four things happen on every call.

We set it up and we run it. You get one page each month that shows every call and where it went.

Answers

Picks up on the first ring, in your company name, day or night.

Asks

Finds out what is wrong, where, and how urgent. An emergency and an estimate get different questions.

Books

Puts the job on your calendar and texts the caller a confirmation. Your team gets the address and the problem.

Hands off

Sends anything urgent or unusual to you with the caller's name, number, address and what they asked for.

Your Restoration missed-call calculator

Put in your missed calls and your average job. See what four weeks of them add up to.

Missed calls per week8

1/ week30

Average job value$800

$100/ customer$25,000

Put in your rates. Set how many missed calls get caught and how many of those you close, from your own records.

Capture rate85%

Close rate on caught calls25%

The math: weekly missed calls × 4 weeks × average customer value × close rate × capture rate. It is revenue, before costs.

Your missed calls

32 missed calls over four weeks.

Calls caught

About 27 calls caught over four weeks at your capture rate. Your close rate turns them into jobs.

On the strategy call, we count your missed calls from your own records.

Your numbers → your rates → your result

Opportunity value

Before capture

$6,400

Four weeks, at your close rate

Recovered value

After capture

$5,440

At your capture and close rates

Capture rate85%

Schedule a strategy call

The restoration calls it has to get right.

The call that costs the most

It is 2 AM and there is water in a finished basement. The homeowner is calling every restoration company on the first page. The one that picks up and reaches its crew gets the job.

Water in a finished basement at 2 AM, and the homeowner is calling down the list

Loss details that have to be right on the first call: cause, rooms, standing water, carrier

Insurance jobs that go cold between mitigation and rebuild

The estimate you sent, sitting with no follow-up

Referral partners, plumbers, agents, adjusters, who need a fast answer to keep sending you work

Schedule a strategy call

Frequently asked questions