How does the ServiceTitan integration get set up?

It's a short, guided setup: the three steps above, walked through with our team during your engagement, so you don't have to figure out the API docs yourself.

What if I use ServiceTitan features that aren't listed here?

Tell us. We add new field mappings and triggers for real customer requests, scoped in your engagement. The list above is what we've built so far, not a ceiling.

What industries use the ServiceTitan integration?

Primarily HVAC, plumbing, but any business running ServiceTitan can connect to FlowChainLabs.

Integration · field service

ServiceTitan + FlowChainLabs AI Receptionist

ServiceTitan is the dominant field-service management platform for HVAC, plumbing, and electrical companies. FCL plugs directly into the ServiceTitan API to book jobs, look up customer history, and dispatch emergency calls.

Setup in 3 steps

Connect ServiceTitan via OAuth in the FCL dashboard (takes 2 minutes)

Map FCL call categories to ServiceTitan job types. We ship with HVAC/plumbing/electrical defaults you can tweak

Go live. Inbound calls start booking on your dispatch board the same day

What syncs to ServiceTitan

✓Customer name, phone, address
✓Job type and priority
✓Requested appointment window
✓Notes transcribed from the call
✓Source tag (FCL Voice)

What FCL can trigger

→Create new customer if not found
→Book job on the dispatch board
→Send SMS confirmation to customer
→Assign to on-call technician for emergencies

Honest limitations

We'd rather tell you now than surprise you at go-live.

!Requires ServiceTitan Enterprise plan for full API access (Pro plan works with read-only fallback)
!Recurring maintenance contracts require a manual sync the first time

The ServiceTitan integration is part of the engagement scoped in your Assessment, with no separate per-call API fee from FCL.

Used by HVAC, Plumbing

AI Receptionist for HVAC →AI Receptionist for Plumbing →

Ready to connect ServiceTitan?

Start with the AI Front Desk walkthrough. It maps where your calls leak, then we scope and build the ServiceTitan integration to your workflow so booked jobs land where your operation actually runs.

Get a walkthrough

Last reviewed 2026-04-07