Integration · field service
ServiceTitan + FlowChainLabs AI Receptionist
ServiceTitan is the dominant field-service management platform for HVAC, plumbing, and electrical companies. FCL plugs directly into the ServiceTitan API to book jobs, look up customer history, and dispatch emergency calls.
Setup in 3 steps
Connect ServiceTitan via OAuth in the FCL dashboard (takes 2 minutes)
Map FCL call categories to ServiceTitan job types — we ship with HVAC/plumbing/electrical defaults you can tweak
Go live — inbound calls start booking on your dispatch board the same day
What syncs to ServiceTitan
- ✓Customer name, phone, address
- ✓Job type and priority
- ✓Requested appointment window
- ✓Notes transcribed from the call
- ✓Source tag (FCL Voice)
What FCL can trigger
- →Create new customer if not found
- →Book job on the dispatch board
- →Send SMS confirmation to customer
- →Assign to on-call technician for emergencies
Honest limitations
We'd rather tell you now than surprise you at go-live.
- !Requires ServiceTitan Enterprise plan for full API access (Pro plan works with read-only fallback)
- !Recurring maintenance contracts require a manual sync the first time
Integration is included in the standard FCL monthly subscription — no per-call API fees.
Used by HVAC, Plumbing
Ready to connect ServiceTitan?
Book a 15-minute audit. We'll set up the integration for you and have your first call running by end of the week.
Book Your Integration AuditLast reviewed 2026-04-07