Who should answer your phone
AI Receptionist for Appliance Repair Companies
An AI receptionist for appliance repair companies answers calls, captures what the caller needs and books available service visits. Front Desk starts at $697 a month.
Reviewed by Alvin Chikaeze, Founder Updated
See the plans
From $697 a month. No contract. Script, hours and service changes included.
Book a job in 30 days or your second month is free.
Rather talk first? Schedule a strategy call
We run the front desk for
Four ways to handle the call.
Each one answers the phone. Only one of them books the job and chases the estimate for you.
Voicemail
A homeowner with a problem today does not leave a message. They call the next shop.
Answering service
A person takes a message and sends it to you. You still make the call back, book the job, and chase the estimate.
Self-serve AI tool
You write the script, hook it to your calendar, and fix it when it says the wrong thing. It works on the days you have time to run it.
FlowChainLabs AI Front Desk
Set up for you and run for you. It answers in your name, books into your calendar, texts back the calls you missed, and sends you one page a month. You hear it take your calls before it goes live.
Rather talk first? Schedule a strategy call
After you sign
What you get after you sign.
Owners who buy phone tools say the help stops once they pay. Here is what you get from us instead.
We do not go quiet.
Once you are live, you get a report every month: calls answered, appointments booked, missed callers texted back and what we changed.
What we sell is what you get.
Before you sign, you see what it answers, what it books and which calls come to you. That is what goes live.
Tested on your calls first.
We run your common calls through it: the after-hours call, the price question, the caller outside your area, the caller who wants a person. You hear it handle your calls before it goes live.
Every call and text on record.
Every call it takes is logged, booked or not, and every text it sends is saved. You can see what happened to each one.
Your Appliance Repair missed-call calculator
Put in your missed calls and your average job. See what four weeks of them add up to.
Put in your rates. Set how many missed calls get caught and how many of those you close, from your own records.
The math: weekly missed calls × 4 weeks × average customer value × close rate × capture rate. It is revenue, before costs.
Your missed calls
32 missed calls over four weeks.
Calls caught
About 27 calls caught over four weeks at your capture rate. Your close rate turns them into jobs.
On the strategy call, we count your missed calls from your own records.
Your numbers → your rates → your result
What a appliance repair front desk has to know that a generic script does not.
The call that costs the most
The fridge dies on a Saturday with a week of groceries inside. The homeowner calls three shops in a row. The one that picks up gets the job.
A dead fridge on a Saturday with a week of groceries inside
Warranty calls with a claim number and a manufacturer window that has to be captured right
Customers calling three times to ask where the part is
Missed calls while you are under a machine with both hands busy
Manufacturer and lead-site leads that sat for hours before anyone answered
Read next
Why Am I Missing So Many Calls at My Appliance Repair Business?
A fridge dies, a customer calls, and you are under a dishwasher. Here is why appliance repair shops miss calls and what a fix has to do.
Frequently asked questions
Before you switch off voicemail
Does it work with Housecall Pro, ServiceTitan, RepairShopr or Workiz?
Pro includes a connection to your existing software. We confirm which booking and customer-record actions your system supports. Core books on your calendar; a direct connection to other software depends on Pro and the access available.
Can it handle warranty calls?
It captures what you tell it to: claim number, brand, model, purchase date, and the manufacturer window. It books by the rules you approve. Anything that needs a decision goes to your team with the details.
What about customers calling about a part on backorder?
It answers with the status you give it, so those calls stop pulling you off a job. It does not guess a delivery date. If the status is unknown, the call goes to your team.
How does it know which calls are same-day?
You set which appliances, which symptoms, and which time windows count as same-day. Then you listen while it handles a dead freezer at 4 PM. It does not go live until you have heard it.
What does the front desk cost?
FlowChainLabs Front Desk has three plans: Core $697, Plus $997 and Pro $1,497 a month. Each added location is $397 a month. No contract, no per-minute bills. Script, hours and service changes included. See every plan at https://flowchainlabs.com/front-desk.
Can I keep my current phone number?
Yes. Keep your number and forward the calls you want Front Desk to answer. Your team can keep answering during office hours.
What happens if no appointment is available?
The caller gets the next available option or a callback request. It does not promise a time that is not on the calendar.
Your next missed call is already dialing someone else.
See the plans
From $697 a month. No contract. Script, hours and service changes included.
Book a job in 30 days or your second month is free.
Rather talk first? Schedule a strategy call
