AI Front Desk for Appliance Repair
Every appliance repair call answered. Even the fridge call while you are under a dishwasher.
The fridge dies on a Saturday with a week of groceries inside. The front desk gives the caller a yes or no in your name, books the visit, and captures the make, model, and symptom so your tech knows what he is walking into.
AI Front Desk · Appliance Repair
LiveAnswered in your name. Booked on your calendar. Texted back if missed.
Call in
Aria handles it
Resolve
After
Guardrail/Urgent or unusual calls go to your team with the caller's details attached.
What it does on every call
Four things happen on every call.
We set it up and we run it. You get one page each month that shows every call and where it went.
Answers
Picks up on the first ring, in your company name, day or night.
Asks
Finds out what is wrong, where, and how urgent. An emergency and an estimate get different questions.
Books
Puts the job on your calendar and texts the caller a confirmation. Your team gets the address and the problem.
Hands off
Sends anything urgent or unusual to you with the caller's name, number, address and what they asked for.
Your Appliance Repair missed-call calculator
Put in your missed calls and your average job. See what four weeks of them add up to.
Put in your rates. Set how many missed calls get caught and how many of those you close, from your own records.
The math: weekly missed calls × 4 weeks × average customer value × close rate × capture rate. It is revenue, before costs.
Your missed calls
32 missed calls over four weeks.
Calls caught
About 27 calls caught over four weeks at your capture rate. Your close rate turns them into jobs.
On the strategy call, we count your missed calls from your own records.
Your numbers → your rates → your result
The appliance repair calls it has to get right.
The call that costs the most
The fridge dies on a Saturday with a week of groceries inside. The homeowner calls three shops in a row. The one that picks up gets the job.
A dead fridge on a Saturday with a week of groceries inside
Warranty calls with a claim number and a manufacturer window that has to be captured right
Customers calling three times to ask where the part is
Missed calls while you are under a machine with both hands busy
Manufacturer and lead-site leads that sat for hours before anyone answered
Read next
Why Am I Missing So Many Calls at My Appliance Repair Business?
A fridge dies, a customer calls, and you are under a dishwasher. Here is why appliance repair shops miss calls and what a fix has to do.
Frequently asked questions
What appliance repair owners ask first
Common pain points
Which of these is your phone problem?
Hear it take your appliance repair calls before it goes live.
Forty-five minutes on the phone. You tell us how your calls come in today. We tell you what the front desk would do with each one.
