Who should answer your phone
AI Receptionist for Med Spas
An AI receptionist for med spas answers calls, captures what the caller needs and books available consultations. Front Desk starts at $697 a month.
Reviewed by Alvin Chikaeze, Founder Updated
See the plans
From $697 a month. No contract. Script, hours and service changes included.
Book a job in 30 days or your second month is free.
Rather talk first? Schedule a strategy call
We run the front desk for
Four ways to handle the call.
Each one answers the phone. Only one of them books the consult for you.
Voicemail
The patient asking about filler does not leave a message. She calls the next spa.
Answering service
A person takes a message and sends it to you. You still call her back and book the consult.
Self-serve AI tool
You write the script, hook it to your calendar, and fix it when it says the wrong thing. It works on the days you have time to run it.
FlowChainLabs AI Front Desk
Set up for you and run for you. It answers in your name, books into your calendar, texts back the calls you missed, and sends you one page a month. You hear it take your calls before it goes live.
Rather talk first? Schedule a strategy call
After you sign
What you get after you sign.
Owners who buy phone tools say the help stops once they pay. Here is what you get from us instead.
We do not go quiet.
Once you are live, you get a report every month: calls answered, appointments booked, missed callers texted back and what we changed.
What we sell is what you get.
Before you sign, you see what it answers, what it books and which calls come to you. That is what goes live.
Tested on your calls first.
We run your common calls through it: the after-hours call, the price question, the caller outside your area, the caller who wants a person. You hear it handle your calls before it goes live.
Every call and text on record.
Every call it takes is logged, booked or not, and every text it sends is saved. You can see what happened to each one.
Your Med Spa missed-call calculator
Put in your missed calls and your average first treatment. See what four weeks of them add up to.
Put in your rates. Set how many missed calls get caught and how many of those you close, from your own records.
The math: weekly missed calls × 4 weeks × average first treatment × booking rate × capture rate. It is revenue, before costs.
Your missed calls
32 missed calls over four weeks.
Calls caught
About 27 calls caught over four weeks at your capture rate. Your booking rate turns them into treatments.
On the strategy call, we count your missed calls from your own records.
Your numbers → your rates → your result
What a med spa front desk has to know that a generic script does not.
The call that costs the most
Leads come in faster than the front desk can follow up. The caller gets voicemail. The appointment books somewhere else before anyone calls back.
A client who wants Botox this week and calls during a treatment
Price and service questions the front desk answers all day
Pre-appointment instructions that have to reach the client before they arrive
Post-treatment check-ins nobody has time for
Members with questions about their package
From treatment interest to a confirmed consult
- Capture the treatment interest, whether it is a first visit and the caller's preferred time.
- Answer only your approved treatment and price questions. Clinical suitability goes to your practitioner.
- Offer an available consult. If you require a deposit, the front desk explains your policy. Your booking software or team collects the deposit; your team confirms payment before confirming the consult.
- Your team confirms the slot through your booking process and receives the consult details. A deposit request is not a deposit received.
Keep new consults and returning patients moving
AmSpa's 2024 survey recap reports an average of 245 visits per month and 73% repeat patients. Its statistics page, updated in 2026, describes a market above $17 billion. Those are industry figures. Track your own consult requests, confirmed deposits and return bookings to see where calls need attention.
Frequently asked questions
Before you switch off voicemail
Can it explain different treatments?
Yes. It uses your service menu, the descriptions you approve, and the price ranges you approve. It books the appointment and stops there.
Does it handle membership questions?
It explains the memberships you offer and books the visit. Sign-ups go to the person on your team you name.
Can it send before and after photos?
After booking, it texts the links you choose: your gallery, treatment info, and pre-appointment instructions.
How does it handle medical screening questions?
It asks only the screening questions you approve and flags anything that needs a provider to look before the appointment.
What does the front desk cost?
FlowChainLabs Front Desk has three plans: Core $697, Plus $997 and Pro $1,497 a month. Each added location is $397 a month. No contract, no per-minute bills. Script, hours and service changes included. See every plan at https://flowchainlabs.com/front-desk.
Can I keep my current phone number?
Yes. Keep your number and forward the calls you want Front Desk to answer. Your team can keep answering during office hours.
What happens if no appointment is available?
The caller gets the next available option or a callback request. It does not promise a time that is not on the calendar.
Your next missed call is already dialing someone else.
See the plans
From $697 a month. No contract. Script, hours and service changes included.
Book a job in 30 days or your second month is free.
Rather talk first? Schedule a strategy call
