Every call answered. Every lead worked. Every job booked.

Yes. When a caller asks, it says so. It introduces itself as your office's assistant, in your business name. It answers what it has been told and books what it is allowed to book. Anything else goes to your team with a summary.

Booking rules are written down before go-live: which jobs, which hours, which areas, how long each slot is, and what gets routed to a person. Anything outside the rules is not booked. It is passed to you with the caller's details.

No. Your number stays. Your calendar and field software stay. We connect to what you run and name the one thing worth replacing, if any, before we touch it.

We set a reserved start date once your access checklist is done. Then you watch it pass the tests we wrote down before you accept it.

Every business is different, so we price it on the call after we show you what we would set up. No menu.

For scopes signed under our current client agreement (version FCL-2026-09-04): before work starts, we put the workflow, delivery date, and pass/fail tests in writing. You see the system complete those tests in your environment before you accept it. If we miss the agreed standard, we correct it at no extra implementation fee. If it still fails after the 10-business-day correction period, you can end that milestone and receive its implementation fee back if you claim within 30 calendar days after the correction deadline. Monthly management for that workflow begins only after written acceptance and live operation. This covers the failed milestone's implementation fee. It does not promise leads, bookings or income.

Your team, by the escalation rules you approve: a transfer, a text, or a call-back queue with the caller's name, number, address and what they asked for.

Missed calls and web leads get a text by the rules you approve. Texting from a business number can require carrier registration, and we tell you that timeline before we promise it.

You do. The phone number, the calendar, the customer records, and any accounts we set up are in your name. If we part ways, you keep them.

One page: calls answered, leads contacted, estimates followed up, jobs booked, and what we changed. Each number comes from you, comes from the system, or is marked unknown. Never mixed.