How does 2 AM emergency dispatch work with an AI front desk?

The call is answered in the company's name under rules you approve. The system asks what happened, which rooms are affected, whether water is still running, and gets the address. It tells the homeowner a crew is being dispatched and what to do until it arrives.

At the same time it notifies the on-call technician by text and call with everything captured. If the first tech does not confirm, it escalates to the backup. The homeowner is never sent to voicemail and never told to call back in the morning.

The dispatch rules, what counts as an emergency, who is on call, and what gets said, are the owner's rules, approved by the owner before the line goes live.