Restoration · Boston, MA
Every restoration call in Boston answered.
Your Boston customers call the next restoration shop when they get voicemail. The front desk answers in your name on the number you already have, books the job into your calendar, and texts back every call you miss while you are on a job.
Why the Boston phone rings the way it does.
Greater Boston has 50+ universities and one of the highest-income populations in the Northeast. The city's older housing stock keeps home-services demand high, and the legal and medical communities treat intake response times as a competitive weapon.
What the front desk does with each Boston call.
The call
Water in a finished basement at 2 AM, and the homeowner is calling down the list
What happens now
It answers in your name, tells the homeowner a crew is on the way, and reaches your on-call tech by text and call.
The call
Loss details that have to be right on the first call: cause, rooms, standing water, carrier
What happens now
It asks exactly what you told it to ask and writes the answers into your job software.
The call
Insurance jobs that go cold between mitigation and rebuild
What happens now
It follows up with the homeowner and your team on the days you set so the rebuild gets scheduled.
The call
The estimate you sent, sitting with no follow-up
What happens now
It follows up by text and call until the job is scheduled or the homeowner says no.
Your Restoration missed-call calculator
Put in your missed calls and your average job. See what four weeks of them add up to.
Put in your rates. Set how many missed calls get caught and how many of those you close, from your own records.
The math: weekly missed calls × 4 weeks × average customer value × close rate × capture rate. It is revenue, before costs.
Your missed calls
32 missed calls over four weeks.
Calls caught
About 27 calls caught over four weeks at your capture rate. Your close rate turns them into jobs.
On the strategy call, we count your missed calls from your own records.
Your numbers → your rates → your result
Frequently asked questions
What Boston restoration owners ask
Your Boston line, answered.
Forty-five minutes. Tell us how your Boston calls come in today. Then you hear the front desk take one.
