Can an AI front desk dispatch HVAC emergencies?

Yes. The emergency rules are yours: typically no heat in winter, no AC in extreme heat, gas smells, and water where it should not be. When a call matches, the on-call technician is notified by text and call with the address, the symptoms, and the customer's callback number, while the caller is told exactly what happens next.

A gas smell gets one extra instruction, delivered every time without fail: leave the house and call the utility. Consistency on the dangerous calls is exactly what a tired human at 1 AM cannot guarantee and a system can.

Everything else books as a normal appointment for the morning, so the on-call tech is only woken for the calls that deserve it.